Satisfaction Guarantee
Satisfaction Guarantee Our GuaranteeWe have a simple business policy: If you’re not 100% satisfied with our products, we will credit your account or refund your money. Just return the part to us in like-new condition within 120 days from the date of invoice, and we’ll refund the full purchase price (except for return and original shipping charges, which aren’t refundable). This includes manufacturers’ defects on electrical parts. Exceptions to this policy are listed below.
Special OrdersIf you want a product not listed in the Royal Spares® catalog or website, we will try to find it for you. If a special order is cancelled, a 10% cancellation fee will be charged. There are no returns allowed on special orders.
Parts $500 or HigherAll parts orders with a retail cost of $500.00 or higher will require a 100% down payment. All motors and bike kits require payment in full at the time of order. If an order requiring a down payment is cancelled, a 10% cancellation fee will be deducted from the down payment.
Special Warranty Information Used and Damaged PartsAny part which, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
Exhaust Pipes and MufflersThere is no warranty on exhaust pipes and mufflers with regard to discoloration. Blueing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.
Gas TanksIt is necessary to use a gas tank sealer RoyalSpares with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.
Seats/Saddlebags/WindshieldsOnce mounted, these items cannot be returned. Must be in like-new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.
CD’s, DVDs, Audio Cassettes, Videotapes & SoftwareOnce opened, CD’s, DVDs, audio cassettes, videotapes and software cannot be returned unless defective.